Troubleshooting
Problem
User launches the 'main' Controller client, and clicks "Company - Data Entry - Reported Values". User tries to open a data entry form. An error appears.
Symptom
The Controller Excel Link for Microsoft Excel addin was disabled. The Excel needs to restart. Force the restart now?
After clicking 'Yes':
Error opening Excel
Excel is busy editing, please finish editing in Excel and try again.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
swg22015731