Troubleshooting
Problem
After entering log in credentials, getting a "Forbidden" error.
Symptom
The full URL when getting the Forbidden error looks something like this:
http://enamors1.fyre.ibm.com:9300/bi/v1/tm1/web/tm1web.html?cam_passport=MTsxMDE6YWQ2YTMxYzUtNWI4Ny03ODVlLWJmM2MtMzYwODVjMTY1MzBkOjE1MTU3NjkyNjA7MDszOzA7&server=24retail&ps=http%3a%2f%2fglia1.fyre.ibm.com%3a9510&pg=applications.jsp&host=levan1.fyre.ibm.com
when comparing this URL to the same call for a working URL in a Fiddler trace, you will notice that the working URL has the extension
...:9300/bi/tm1/web/tm1web.html...
and the broken URL looks like
...:9300/bi/v1/tm1/web/tm1web.html...
there is no /v1/ directory in the /bi/ folder, so this is expected to throw an error.
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"Component":"TM1Web","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm15695587