Troubleshooting
Problem
As part of firmware upgrade, the older “eccReq” file is deleted and a new file is created. The “eccReq” file internally maintains the credentials for all callhome tickets; create, update, or delete. When the new “eccReq” file is created, the older credentials are invalidated and therefore users cannot close or update the older callhome tickets.
Symptom
Users experience the following errors during ticket closure or updates:
- “CWZIP3529E”: The Call Home request failed while attempting to close service ticket.
- “CWZIP3530E”: The Call Home request failed while attempting to upload a file to service ticket.
- “CWZIP3509E”: The Call Home request failed while submitting a request to create a new service ticket. An error occurred that Connectivity Services classifies as a permanent error requiring some user intervention. Check the trace log for additional error data that might have been collected when this error was detected.
Document Location
Worldwide
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Document Information
Modified date:
24 July 2020
UID
ibm15695287