News
Abstract
When using Kubernetes platforms, IBM Operational Decision Manager containers only support Cloud Native Computing Foundation (CNCF) Certified Kubernetes platforms.
Content
For reference, the Cloud Native Computing Foundation (CNCF) maintains the Certified Kubernetes Conformance Program. Most of the leading vendors and cloud computing providers have their certified Kubernetes environments in this program. In this document, "certified Kubernetes" refers to CNCF Certified Kubernetes.
When using Kubernetes platforms, IBM Operational Decision Manager support is limited to the commercially available Kubernetes engine in a certified Kubernetes platform. For IBM technical support for other Cloud Native services, refer to the Software Product Compatibility Reports (SPCR).
For Red Hat OpenShift Container Platform, IBM supports platform-specific configuration services such as network configuration, load balancing, and security.
IBM does not warrant that all code defects are corrected in these environments. If a defect is applicable in a fully supported environment (for example, as specified in the SPCR), IBM issues defect correction information, a restriction or a workaround. An issue might require IBM to re-create the problem in another certified Kubernetes environment (for example, Red Hat OpenShift Container Platform). If the problem does not occur or cannot be re-created in the certified environment, it is not considered an IBM product defect.
Clarifications
- To allow the correct deployment of IBM Operational Decision Manager, the support provider for a certified Kubernetes platform must take care of the configuration of the Kubernetes cluster. If the provider cannot resolve a problem with the platform, IBM Support reserves the right to deem the version, release or fix pack of the platform to be "not supported."
- Installations of IBM Operational Decision Manager must be done in certified Kubernetes environments (see Certified Kubernetes) that meet the minimum requirements of the Software Product Compatibility Reports (SPCR). IBM does not specifically support or not support any certified Kubernetes orchestration layer (for example, Rancher) or IaaS platform (for example, Alibaba).
- IBM Operational Decision Manager components can be deployed to any certified Kubernetes environment. However, deployment and configuration goes up to the point of Kubernetes service. External access configuration to component services, like ingress or application load balancer (ALB), requires manual post-deployment steps. Additionally, some post initialization, configurations and integrations of components must be done manually.
- For Kubernetes platforms other than OpenShift, IBM cannot assist in Kubernetes environment setup tasks.
- IBM does not run compatibility tests on certified Kubernetes environments other than Red Hat OpenShift Container Platform.
- If the services of a Kubernetes platform provider are not the SPCR, IBM Operational Decision Manager containers might not be able to interact with the services. For example, the containers might not be able to send information that is used by certain monitoring and logging services.
- IBM technical support for IBM Operational Decision Manager is limited to the code that is developed by IBM. On Red Hat OpenShift Container Platform, it also covers the configuration of the environment for the correct deployment of IBM Operational Decision Manager, including network configuration, load balancing, and security.
- The support statement covers all containers required to install the product on a certified Kubernetes platform.
Related Information
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Document Information
Modified date:
30 October 2020
UID
ibm15691956