Troubleshooting
Problem
It is sometimes necessary to clear your web browser cache when using Cognos Analytics. This should always be done after upgrading to newer version of the software.
Follow the steps below to clear your web browser cache.
Symptom
If you do not clear your browser cache, you might see unexpected behaviour when using the Cognos Analytics.
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Component":"","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"11.0.x, 11.1.x","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
14 January 2026
UID
ibm15691416