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Fail to install GIM client after uninstall GIM on RHEL7

Troubleshooting


Problem

Fail to reinstall GIM client after uninstall GIM on RHEL7 and error message is "Error : GIM is installed but not running. Please start gim by running 'systemctl start guard_gim'"

Symptom

Fail to install GIM client after uninstall GIM on RHEL7, the entire guardium directory is lost including the uninstall command. If Guardium Installation Manager (GIM) is attempted to be installed, the system thinks the current version is still present.

[root]# ./guard-bundle-GIM-10.1.4_r103106_v10_1_4_1-rhel-7-linux-x86_64.gim.sh -- --dir <install_dir> --sqlguardip <g-machine ip> --tapip <db server ip address> --perl <perl dir>
Verifying archive integrity... All good.
Uncompressing Guard BUNDLE-GIM Installer....
Error : GIM is installed but not running. Please start gim by running 'systemctl start guard_gim'

[{"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF016","label":"Linux"}],"Version":"10.0;10.0.1;10.1;10.1.2;10.1.3;10.1.4;9.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
04 September 2019

UID

swg22015225

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