Troubleshooting
Problem
When testing the report delivery through email. No emails from Cognos are getting sent out.
The Current activities screen the job is in "waiting" state.
Looking at run history details, a "CNC-SDS-0408 There are email messages waiting to be sent" message is displayed however user is able to successfully Test notification store and email connections.
Symptom
-Email do not get sent out
-Run history details indicate "CNC-SDS-0408 There are email messages waiting to be sent"
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Component":"Emails;Delivery service","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"11.0.x;11.1.x","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
14 January 2026
UID
ibm15690775