News
Abstract
The ECM Support Monthly Newsletter is your trusted source of support news, including useful tools, important product updates and fixes, upcoming key support dates, top technotes, and more.
Content
Thank you for choosing IBM ECM products. Our worldwide team of support experts is committed to helping you get the most value from your investment in IBM software, hardware, and services.
This newsletter provides a snapshot of relevant support information for your product, including news, recent technotes, and education resources. You are receiving this newsletter because you have previously contacted technical support or have subscribed to My Notifications. We hope you find the content in this newsletter useful in the proactive support and maintenance of your IBM product.
- In the Spotlight
- Our WhatsApp Group Chat "ECML2Support" is online!
- End of Support (EOS) Notification & Heads-up
- New Product Releases
- Recently released important technotes
- Frequently Used Links
- Contact us
In the Spotlight
New: "ECM MustGather How-to" Playlist on YouTube (more to come in future):
https://www.youtube.com/watch?v=t7X4p2U8Lm4&list=PLSGm1gTgfc-CV2g8YJUAsOVmUBuse8eAj
"ECM Starter-Kit" Playlist on YouTube:
https://www.youtube.com/watch?v=uEOOPz6tbto&list=PLSGm1gTgfc-CZX9MKtepzZrIJNcg1VkIi
"Case Manager" Playlist on YouTube:
https://www.youtube.com/watch?v=0IRtxvwVrvM&list=PLa9dB7cR75TETCSLYG59-l9I8SCzhRW_a
What topics would you like to be covered in future videos? Please take 1 minute to fill in our on-line survey:
https://www.surveymonkey.com/r/FNK9PWX
New micro TVs published:
IBM ECM How to collect CE Client API trace log
https://www.youtube.com/watch?v=4cHWXeRcFoo&t=33s
IBM ECM How to configure logging for IBM Content Navigator for Microsoft Office
https://www.youtube.com/watch?v=ltJtmY8R2WQ&t=88s
IBM ECM How to enable and disable daeja server logging
https://www.youtube.com/watch?v=KnrTlDbk33s&t=44s
IBM ECM How to enable and disable Daeja client logging
https://www.youtube.com/watch?v=kykJmoNH1vk&t=24s
IBM ECM How to use PE vwtool
https://www.youtube.com/watch?v=T32ENF-OHJ4&t=13s
IBM ECM How to enable PE vwtrace
https://www.youtube.com/watch?v=v60syV0qNHE
IBM ECM How to collect FileNet WPXT debug and trace logs
https://www.youtube.com/watch?v=BNy60tP9oe0&t=39s
Our WhatsApp Group Chat "ECML2Support" is online!
Our WhatsApp Group Chat "ECML2Support" is online! https://chat.whatsapp.com/K77qZWLP1YmCb3OrAQWBcJ.
You can actually discuss technical issues with our support engineers(The PMR process is applied when needed), not to mention the various relevant information that will be shared including IBM ECM technotes, newsletter, product flash alerts and so on.
Update: The current group has reached maximum number of members allowed, currently no new member can join the group chat.
End of Support (EOS) Notification & Heads-up
Recently end of support version and patch
- IBM FileNet Content Manager - Administration Console for Content Platform Engine (ACCE) 5.2.0 will reach EOS on 31-Dec-2017
- IBM Content Navigator 2.0.0 / 2.0.1 / 2.0.2 will reach EOS on 31-Dec-2017
New Product Releases
Recently released new version and new patch
- IBM Content Platform Engine, Version 5.2.1.7 Interim Fix 001
- IBM Content Platform Engine, Version 5.5.0.0 Interim Fix 002
- IBM Content Navigator, Version 2.0.3.8 Interim Fix 17
- IBM Content Navigator, Version 3.0.1.0 Interim Fix 6
- IBM Content Navigator, Version 3.0.2.0 Interim Fix 4
- IBM Content Navigator, Version 3.0.3.0 Interim Fix 2
- IBM Datacap Version 9.1.3 Interim Fix 003
- IBM Case Manager Mobile, Version 1.0.0.8
- IBM Daeja ViewONE, 5.0.3 iFix 5
Recently released important technotes
Recently released important technotes
IBM Business Automation Content Services on Cloud delivers new Enterprise Content Management capabilities as a public cloud solution
http://www-01.ibm.com/common/ssi/ShowDoc.wss?docURL=/common/ssi/rep_ca/7/649/ENUSA18-0257/index.html&request_locale=en
IBM Business Automation Workflow Version 18.0
http://www-01.ibm.com/support/docview.wss?uid=swg22014132
How to subscribe to the notification for ECM Support Monthly Newsletter?
http://www-01.ibm.com/support/docview.wss?uid=swg22014473
- FileNet CPE:
Achieving High Availability with IBM FileNet Content Manager and IBM Content Navigator using WebSphere Base edition via a “stovepipe” configuration.
http://www-01.ibm.com/support/docview.wss?uid=swg21693308
Content Platform Engine Configuration Manager crashes on RHEL v7.x
http://www-01.ibm.com/support/docview.wss?uid=swg22003554
Exposed event Log / user fields are removed from workflow
http://www-01.ibm.com/support/docview.wss?uid=swg22011512
- Navigator:
How do I configure SSO "Application Server Authentication" task for CMIS V3.0.3?
http://www-01.ibm.com/support/docview.wss?uid=swg22014067
Theme style does not show correctly in IBM Content Navigator
http://www-01.ibm.com/support/docview.wss?uid=swg22014361
- Case Manager:
IBM Case Manager Knowledge Center documentation clarifications and corrections
http://www-01.ibm.com/support/docview.wss?uid=swg21993199
Solution sorting order via IBM Case Manager Client and Case Manager REST API
http://www-01.ibm.com/support/docview.wss?uid=swg22010263
Known Limitation: IBM Case Manager V5.3.3 does not support Java 6
http://www-01.ibm.com/support/docview.wss?uid=swg22014772
Frequently Used Links
Most useful links for customers
- Fix Central (where to download fixpacks)
- Product Lifecycle (when product will reach EOS)
- WorldWide Contact list (phone number list to reach IBM Support worldwide)
- Upload files directly to PMR
Contact us
IBM ECM AP Support team will continue to create MicroTV (short videos) about ECM products this year. What topics would you like to be covered in future videos? Please take one minute to fill in our on-line survey: https://www.surveymonkey.com/r/FNK9PWX
Welcome to call our toll free number to seek help from IBM technical support staff. You can also submit a service request (SR) online.
Also find us by subscribing to our WeChat account:
IBM ECM AP Support
The IBM privacy statement: http://www.ibm.com/privacy/
Copyright and trademark registration information: http://www.ibm.com/legal/copytrade.shtml
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Document Information
Modified date:
17 June 2018
UID
swg22014973