Troubleshooting
Problem
This document will give your through the steps to achieve this purpose.
Symptom
While creating a Service Request, users may need the field "Owner" to enter owner information into it.
The SR owner will then query requests by filtering "Owner" field in app Service Desk > Service Requests.
How to add the "Owner" field in screen used to Create Service Requests ?
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Document Information
Modified date:
18 September 2025
UID
swg22014950