Troubleshooting
Problem
User runs a standard report (also known as a 'system report'). An error appears.All users affected.
System may have been working successfully for a long time (several years) before the problem suddenly occurs.
Symptom
Script Error
An error has occurred in the script on this page
Line: 33
Char: 1
Error: 'CCognosViewer' is undefined
Code: 0
URL: http:// controllerserver/ibmcognos/cgi-bin/cognosisapi.dll
In addition, if the user launches Cognos Connection (http://servername/ibmcognos) then they get this error:
Service Unavailable
HTTP Error 503. The service is unavailable.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
swg22014728