Question & Answer
In the Service Requests application, why is it when you apply a Service Request Template the description of the Classification isn't copied to the Summary field?
The issue appears to be that the domain TKTEMPLATE was modified and no longer contains the DESCRIPTION - DESCRIPTION field.
This has been identified as a product defect under APAR IJ04090.
You can fix this by modifying the domain TKTEMPLATE:
17 June 2018