Troubleshooting
Problem
User opens a Java-related menu item (for example "Maintain - Jobs - Define"). The menu item appears to start loading. However, this processes appears to stop / hang (freeze).
Symptom
User tries to run any Java-related function, such as “System Audit Log – Browse”. This will appear to start working ("Browse System Audit Log ... Downloading Components")
...then "Browse System Audit Log ... Loading Data")…
...but after a while (for example 1-2 minutes) the loading screens disappear and the relevant menu item does not appear.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
swg22007608