Troubleshooting
Problem
When installing an Event Processor using the wrong activation key on a 7.2.x version of QRadar. Adding or modifying the Managed host the Appliance Type column is empty. When you add a connection to the management host and try to specify the Event Processor in the initial setup, only the Console can be selected. The Event Processor is not displayed.
Cause
When you installing QRadar virtual appliance on a Virtual Machine, you must use Virtual Appliance Activation Key to install it.
If you use the Software Activation Key to install QRadar on a Virtual Appliance, the Appliance Type column in System and License Management View the text box will be empty.
Resolving The Problem
To resolve this issue, reinstall QRadar on the Virtual Appliance by using the correct Virtual Activation Key. The instructions to re-install QRadar are listed in the QRadar Installation Guide .
| QRadar SIEM All-in-One Virtual | 3199 |
| QRadar Log Manager Virtual | 3190 |
| QRadar SIEM Event and Flow Processor Virtual | 1899 |
| QRadar SIEM Flow Processor Virtual | 1799 |
| QRadar SIEM Event Processor Virtual | 1699 |
| QRadar Event Collector Virtual | 1599 |
| QRadar Data Node Virtual | 1499 |
| QRadar VFlow Collector Virtual | 1299 |
You can confirm with sales or contact q1pd@us.ibm.com to get the correct Activation Key.
Where do you find more information?
Related Information
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Document Information
Modified date:
04 February 2019
UID
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