Troubleshooting
Problem
When you patch or upgrade from 7.2.8 to 7.3.0 sometimes the System Health icon disappears
Diagnosing The Problem
After the patch or upgrade go to
- Log in to the Console UI
- Click Admin tab.
The System Health Icon is missing.
Resolving The Problem
To Resolve this issue.
Note: The QRadar User Interface and other functions will be unavailable until tomcat fully restarts.
- Using SSH log into the Console.
- Run this command.
/opt/qradar/masterconsole/bin/addHealthIcon.sh - Restart the Tomcat Service.
- In QRadar 7.2.x, use the command.
service tomcat restart - In Qradar 7.3.x, use the command.
systemctl restart tomcat
Results: You can now see the System Health Icon.
Where do you find more information?
[{"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Admin Console","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.2","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
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Document Information
Modified date:
16 June 2018
UID
swg22006828