Troubleshooting
Problem
Maximo does not display the Google map when using server hostname in the Maximo URL e.g. http://maximoserver/maximo. There are no issues to display the map when using the IP address in the Maximo URL e.g. http://192.168.100.1/maximo
Symptom
This error displayed when trying to display Google maps on the maps tab using hostname in the URL:
"Opps! Something went wrong. This page didn't load Google Maps correctly. See the JavaScript console for technical details."
[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"System: User Interface","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.6","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
18 September 2025
UID
swg22006132