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Null error message thrown when installing 1.1.5.2-WPXT-FP002.

Troubleshooting


Problem

Why is the installation of 1.1.5.2-WPXT-FP002 failing with a null error message?

Symptom

The web_client_install_log_1_1_5_2.txt shows the message:

Install, com.installshield.knowledgeworker.event.InstallScript, msg2, This is a GA installation of version: 1.1.5.2
Install, com.installshield.product.actions.UninstallerJVMResolution, dbg.jvm, resolved to /opt/IBM
/FileNet/WebClient/_WCjvm/jvm
Install, com.installshield.product.service.product.PureJavaProductServiceImpl$Installer, err, java
.lang.NullPointerException STACK_TRACE: 21 java.lang.NullPointerException
at com.installshield.product.service.registry.PureJavaRegistryServiceImpl.getSoftwareObjectKeysWithParent(Unknown Source)
at com.installshield.product.service.registry.PureJavaRegistryServiceImpl.updateSoftwareObjectKeyVersion(Unknown Source)
- null

[{"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"}],"Version":"5.2.1;5.2.1.7","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
28 April 2025

UID

swg22006107

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