Troubleshooting
Problem
Attempted to upload a .xlsx file to a Linux SLES environment: Test a data source connection, uploading a file, creating a data module or data server connection, creating a new Dashboard or any other action which is going to invoke the query service
Symptom
MSR-GEN-0009 Failed to get table data for module: "iA6E9024D7587443E8756B5731BEEA526" using:
"{moserFunctionType=getTableValues, resultCount=100, offset=0, module=iA6E9024D7587443E8756B5731BEEA526, querySubject=case_categories2_xlsx, outputType=columnar, autoSummary=false, taskID=0ef53ca29df48f7d1ed4be27239bcabe903768ec}"
[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Report Authoring v11x","Platform":[{"code":"PF016","label":"Linux"}],"Version":"11.0.6","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
13 January 2026
UID
swg22005887