Troubleshooting
Problem
I was trying to access the document links given in IBM My Notification email but was unable to get to it. It asks for my User ID, Password and Support ID. Once I got all keyed in, it does not allow me access. What can I do to access a document?
Symptom
For example, this URL
www.ibm.com/support/docview.wss?
uid=swg1GA16069&myns=swgother&mynp=OCSSMPHH&mync=E&cm_sp=swgother-_-
OCSSMPHH-_-E is for an APAR with the Title:
GA16069: GUARDIUM APPLIANCE IS SLOW BECAUSE OF QUERY RUNNING
EVERY 5 MINUTES THAT CALCULATES SPACE.
The document itself does not open; only a sort of cover sheet opens.
[{"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Guardium Database Activity Monitor","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"},{"code":"PF035","label":"z\/OS"}],"Version":"10.1.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg22005457