IBM Support

Sterling(IBM) Control Center is unable to monitor Sterling B2B Integrator.

Troubleshooting


Problem

While trying to do a new implementation and have Sterling(IBM) Control Center(SCC) monitor Sterling B2B Integrator(SBI), the SCC side is unable to connect to the SBI server.

Symptom

From the SBI side there is no ccinterop.log logged, which is the log that would be written once connectivity is established.

The Engine.log from SCC shows:
21 Apr 2017 13:10:03,936 858677250 [mft-01(3)] WARN GISUtil - CGIS048E Error getting data from server. Protocol: HTTP Host Name: 10.10.10.10 Port: 12433 User ID: sccadmin Reason: com.sun.xml.internal.messaging.saaj.SOAPExceptionImpl: Message send failed
21 Apr 2017 13:10:03,938 858677252 [mft-01(3)] WARN GISUtil - CGIS048E Error getting data from server. Protocol: HTTP Host Name: 10.10.10.10 Port: 12433 User ID: sccadmin Reason: com.sun.xml.internal.messaging.saaj.SOAPExceptionImpl: Message send failed


[{"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"5.2.6","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
14 November 2019

UID

swg22005367

Page Feedback