Troubleshooting
Problem
IBM Rational DOORS will give a diagnostic log intermittently when a eDOCS DM Document OLE object is inserted and\or when it is opened. This is caused by the Rich Edit Component in Windows and the same behavior can be observed on Wordpad at the same time this occurs in DOORS.
Symptom
Error Message:
DOORS: ASSERTION FAILED. Line 4874..\text cpp: 0==textControlReferenceCount||!NLS_("Internal error: shouldn't be changing a text control cache when TextControls are still active")
or
doors.exe caused an EXCEPTION_ACCESS_VIOLATION in module MSVCR80.dll at 0023:68394F00, strncmp() +0042 byte(s)
[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Documentation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.2;9.2.0.1;9.2.0.2;9.2.0.3;9.2.0.4;9.2.0.5;9.3;9.3.0.1;9.3.0.10;9.3.0.11;9.3.0.12;9.3.0.2;9.3.0.3;9.3.0.4;9.3.0.5;9.3.0.6;9.3.0.7;9.3.0.8;9.3.0.9;9.4;9.4.0.1;9.4.0.2;9.4.0.3;9.4.0.4;9.4.0.5;9.4.0.6;9.4.0.7;9.5;9.5.0.1;9.5.0.2;9.5.0.3;9.5.0.4;9.5.0.5;9.5.0.6;9.5.0.7;9.5.1;9.5.1.1;9.5.1.2;9.5.1.3;9.5.1.4;9.5.1.5;9.5.1.6;9.5.1.7;9.5.1.8;9.5.2;9.5.2.1;9.5.2.2;9.5.2.3;9.5.2.4;9.5.2.5;9.5.2.6;9.5.2.7;9.6;9.6.0.1;9.6.0.2;9.6.0.3;9.6.0.4;9.6.0.5;9.6.0.6;9.6.1;9.6.1.1;9.6.1.2;9.6.1.3;9.6.1.4;9.6.1.5;9.6.1.6;9.6.1.7;9.6.1.8","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
01 May 2020
UID
swg22004604