IBM Support

QRadar: 7.3.0 Console installation fails when using UTC

Troubleshooting


Problem

The Installation of the QRadar Console to v7.3.0 fails when the administrator selects the UTC time zone. This article includes workaround information from APAR IV96860 that was opened to track this issue in QRadar Support.

Symptom

When attempting to install QRadar 7.3.0 and when UTC time is selected, the following error message might be displayed at the end of the installation:

ERROR: Failed. Exit code: 1 Case 1.
ERROR: System setup failed. Please logout /login on the console terminal to reconfigure system.
Failed to install QRadar Log manager 7.3.0. on this server!

To subscribe to this APAR to be notified of a software fix to this issue, see: APAR IV96860. See below for a detailed workaround for this issue.

[{"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Upgrade","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.3","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
16 June 2018

UID

swg22004288

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