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During Guardium appliance patch installation CLI shows error "ERROR: can't execute MySQL server has gone away"

Troubleshooting


Problem

The following error message appears when a CLI command is run while a patch installation is running: "ERROR: can't execute MySQL server has gone away"

Symptom

When installing a patch it is useful to check the output of the CLI command "show system patch install" to check the progress. The above error may temporarily appear instead of the expected output.

[{"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Guardium Database Activity Monitor","Platform":[{"code":"PF016","label":"Linux"}],"Version":"10.0;10.0.1;10.1;10.1.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
16 June 2018

UID

swg22004244