Troubleshooting
Problem
User launches Controller via Citrix. The Controller client starts to load. If the user clicks on any of the logon prompts (to bring them 'in focus') then their top title bar changes to black. - If they click away to another (different) program, then the Controller client title bars return to their familiar white/grey colours.
Symptom
Controller client if clicked on (selected):
Controller client if a different program (for example, Microsoft Word running locally) is clicked on:
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg22004232