IBM Support

Recent File Transfer Activity widget is not populated with the file transfers from Sterling B2B Integrator

Troubleshooting


Problem

Recent File Transfer Activity widget in IBM Control Center Dashboard is not populated with the number of file transfers from Sterling B2B Integrator.

Symptom

- No error messages on both sides.

- At the Sterling B2B Integrator side, with cccinterop.log in verbose mode, we can see messages as below , showing that the visibility fetched records is always 0 rows:
[2017-05-24 15:32:46.054] DEBUG cccinterop.History- leaving handleRequest(). Rows fetched : 0

- At IBM Control Center side, with trace enabled for the Sterling B2B Integrator server, you can see messages as below in Engine_<timestamp>.log, showing that the number of visibility records retrieved is always 0:
25 May 2017 10:06:07,386 1524185 [AftDataTaskTimer] DEBUG <SI_ServerName> - com.sterlingcommerce.scc.agent.services.node.gis.AftHistoryHandler.getHistory() getResults returned this many records - 0

[{"Product":{"code":"SS9GLA","label":"IBM Control Center"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"5.4.2.1;6.0;6.0.0.1;6.1;6.1.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
17 December 2019

UID

swg22004019

Page Feedback