Troubleshooting
Problem
Getting "RSV-BBP-0028 , The secondary request failed. The requested session does not exist and the secondary request does not contain enough information to recreate the session. Contact your Administrator." when running a report with a prompt interactively after upgrading to Cognos Analytics 11
Symptom
A report with a prompt works without problems in 10.2.1 and 10.2.2. When moved to CA 11 R6 it fails with the following error message:
| "RSV-BBP-0028 , The secondary request failed. The requested session does not exist and the secondary request does not contain enough information to recreate the session. Contact your Administrator." |
after making selections in the prompt page and clicking on the Finish button.
If the user does not click on the Finish button for about 6-10 seconds the prompt page is refreshed automatically and a missing image icon appears
[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF016","label":"Linux"}],"Version":"11.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
13 January 2026
UID
swg22003002