IBM Support

QRadar: ASU utility update is required for M5 appliances

Troubleshooting


Problem

M5 appliances require a new ASU utility from Lenovo. This utility is needed for all QRadar software versions running on M5 appliances.

Symptom

For M5 Appliances only, both 7.3.x and 7.2.x software versions.

# /opt/ibm/toolcenter/asu/asu64 show imm --kcs

IBM Advanced Settings Utility version 9.52.83A
Licensed Materials - Property of IBM
(C) Copyright IBM Corp. 2007-2014 All Rights Reserved
Connected via IPMI device driver (KCS interface)
Read of data store failed with completion code 10
Close of data store failed with completion code 10
Retry after 500ms
Read of data store failed with completion code 10
Close of data store failed with completion code 10
Retry after 500ms
Read of data store failed with completion code 10
Close of data store failed with completion code 10
Retry after 500ms

[{"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Hardware","Platform":[{"code":"PF016","label":"Linux"}],"Version":"Version Independent","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
16 June 2018

UID

swg22002801

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