Troubleshooting
Problem
The following page contains a consolidated view of the various timeout settings available to Planning Analytics. Please take in to consideration that timeouts allow the cleanup of inactive sessions, freeing up resources (memory) from various services to be used by active users. Timeouts set too high may have a negative impact on your environment.
Resolving The Problem
TM1 SERVER IDLE:
Default: 900 seconds ( 15 minutes )
Location: tm1s.cfg
Setting: IdleConnectionTimeOutSeconds=900
https://www.ibm.com/support/knowledgecenter/en/SSD29G_2.0.0/com.ibm.swg.ba.cognos.tm1_inst.2.0.0.doc/c_idleconnectiontimeoutseconds_tm1.html
TM1 SERVER REST/HTTP:
Default: 20 minutes
Location: tm1s.cfg
Setting: HTTPSessionTimeoutMinutes=20
https://www.ibm.com/support/knowledgecenter/en/SSD29G_2.0.0/com.ibm.swg.ba.cognos.tm1_inst.2.0.0.doc/c_httpsessiontimeoutminutes.html
CAM SECURITY:
Default: 3600 seconds ( 60 minutes )
Location: Cognos Configuration > Security > Authentication
Setting: Inactivity timeout in seconds
https://www.ibm.com/support/knowledgecenter/en/SSEP7J_10.2.0/com.ibm.swg.ba.cognos.ig_mob.10.2.0.doc/t_mig_sec_st_cam.html
TM1 WEB:
Default: 20 minutes
Location: \tm1_64\webapps\tm1web\WEB-INF\web.xml
Setting: <session-timeout>20</session-timeout>
https://www.ibm.com/support/knowledgecenter/en/SSD29G_2.0.0/com.ibm.swg.ba.cognos.tm1_prism_gs.2.0.0.doc/t_paw_troubleshooting_web_timeout.html
PMPSVC:
Default: 60 minutes
Location: Cognos Configuration > TM1 Applications
Setting: Session timeout (min)
( this setting updates the \tm1_64\webapps\pmpsvc\WEB-INF\configuration\fpmsvc_config.xml session-timeout )
https://www.ibm.com/support/knowledgecenter/en/SSD29G_2.0.0/com.ibm.swg.ba.cognos.tm1_inst.2.0.0.doc/t_tm1_inst_contrib_c8security_session_timeout_vals.html
PMHUB / PLANNING ANALYTICS FOR EXCEL:
Default: 3600 seconds ( 60 minutes )
Location: http://localhost:9510/pmhub/pm/admin , Configurations > PMHub Session
Setting: MaxInactivityTimeout
PLANNING ANALYTICS WORKSPACE PROXY TIMEOUT:
Default: 120 seconds ( 2 minutes )
Location: <paw install>/config/paw.env
Setting: ProxyTimeoutSeconds
https://www.ibm.com/support/knowledgecenter/en/SSD29G_2.0.0/com.ibm.swg.ba.cognos.tm1_inst.2.0.0.doc/c_paw_config_file.html
PLANNING ANALYTICS WORKSPACE IDLE TIMEOUT:
Default: 60m ( 60 minutes )
Location: <paw install>/config/paw.env
Setting: SessionTimeout
https://www.ibm.com/support/knowledgecenter/en/SSD29G_2.0.0/com.ibm.swg.ba.cognos.tm1_inst.2.0.0.doc/c_paw_config_file.html
Document Information
Modified date:
09 August 2018
UID
swg22002419