IBM Support

QRadar: AutoUpdates show Failed in the UI with dependency not provided

Troubleshooting


Problem

There are certain situations when autoupdates show with Failed status on the UI.

Symptom

The following Error is displayed on the Check for Updates panel:
Unable to install DSM-PostFixMailTransferAgent-7.2-20170125121948.noarch.rpm. DSM-PostFixMailTransferAgent-7.2-20170125121948.noarch.rpm is dependent on PROTOCOL-UDPMultilineSyslog -.noarch.rpm but was not able to add it to the dependency table.
Please install PROTOCOL-UDPMultilineSyslog -.noarch.rpm before installing DSM-PostFixMailTransferAgent-7.2-20170125121948.noarch.rpm.

[{"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Upgrade","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
20 November 2018

UID

swg22002140