IBM Support

HTTP Error 404.7 Not Found when user click for "enable/disable" schedule from Cognos Analytics administration page using gateway URL.

Troubleshooting


Problem

Cognos Analytics requires to allow unlisted file name extensions, unlisted verbs and high-bit characters at Request Filtering if user have restricted or blocked server environment with MIME type.

Symptom

HTTP 404.7 Not Found, The request filtering module is configured to deny the file extension from IIS Server failed trace log

[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Administration and Configuration v11x","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
13 January 2026

UID

swg22001652