Troubleshooting
Problem
User launches Controller client. An error appears. All users affected. Nobody can logon.
Symptom
The error may vary slightly depending on environment, but will be very similar to the following examples:
Example #1
An error occurred while trying to access the server.
Error Details:
System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.IO.IOException: Insufficient system resources exist to complete the requested service.
at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object
Source, Object Description, Object HelpFile, Object HelpContext)
at ControllerServerCommon.RaiseErrSrv.RaiseError(String sUser, Int32
lErrNo, String sErrSource, String sErrDesc, String sErrHelpFile, Int32
lErrHelpContext)
at FrServerB.LocalConnectionBusiness.SetSelectDb(String sGuid,
String sUser, Boolean bSelectDb)
at FrServerB.ConnectionBusiness.SetSelectDb(String sGuid, String
sUser, Boolean bSelectDb)
at Cognos.Controller.Proxy.CCRWS.ConnectionBusiness_SetSelectDb
(String sGuid, String sUser, Boolean bSelectDb)
--- End of inner exception stack trace --
Example #2
[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m0z000000Gmx2AAC","label":"Error"}],"ARM Case Number":"TS004069715","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1;10.3.0"},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg22001620