Troubleshooting
Problem
The dashboard displays a disk storage issue message that the partition on the server is not available.
Symptom
The dashboard displays an error notification that states a partition is not available. The following notification message is displayed in /var/log/qradar.error file:
::ffff:x.x.x.x [hostcontext.hostcontext][94228df2-b970-4a76-ac49-39030ad53d09/SequentialEventDispatcher]com.q1labs.hostcontext.ds.DiskSpaceSentinel: [WARN][NOT:0000004000][x.x.x.x/- -] [-/- -]Partition tester thread did not complete -- attempting to interrupt. The storage mounted at/store/transient did not respond within 30 seconds. If this latency is expected, you can increase this time interval through the System Settings
::ffff:x.x.x.x [hostcontext.hostcontext][94228df2-b970-4a76-ac49-39030ad53d09/SequentialEventDispatcher]com.q1labs.hostcontext.ds.DiskSpaceSentinel: [WARN][NOT:0000004000][x.x.x.x/- -] [-/- -]Partition tester thread did not complete -- attempting to interrupt. The storage mounted at /store/tmp did not respond within 30 seconds. If this latency is expected, you can increase this time interval through the System Settings
::ffff:x.x.x.x [hostcontext.hostcontext][94228df2-b970-4a76-ac49-39030ad53d09/SequentialEventDispatcher]com.q1labs.hostcontext.ds.DiskSpaceSentinel: [ERROR][NOT:0150062100][x.x.x.x/- -] [-/- -]The storage partition(s) /var/log, /store/transient, /store/tmp on QRADAR-MH (x.x.x.x) are not currently accessible. Manual intervention may be required to restore normal operation
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwsyAAA","label":"Admin Tasks"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions"}]
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Document Information
Modified date:
20 June 2023
UID
swg22001602