Troubleshooting
Problem
Users might be unable to login after SSL was enabled and a BMXAA7901E error is displayed. Bad HTTP response code: 401
Symptom
Excerpt from Trace.log
[3/23/YY 18:47:36:929 CST] 000000b1 Authenticatio 1 com.worklight.core.auth.impl.AuthenticationServiceBean findProtectedResourceByPath Could no found a resource version 1.0 for path /apps/services/api/WorkExecution/iphone/my_custom_auth_request_url [project worklight] [3/23/YY 18:47:36:930 CST] 000000b1 Authenticatio 1 com.worklight.core.auth.impl.AuthenticationContext processRequest Authentication succeeded: realm: WeakDummy [project worklight] [3/23/YY 18:47:36:930 CST] 000000b1 LoginContext 1 com.worklight.core.auth.impl.LoginContext processRequest Passing the request to the authenticator com.ibm.tivoli.si.auth.TpaeCustomAuthenticator [project worklight] [3/23/YY 18:47:36:930 CST] 000000b1 TpaeCustomAut I processRequest() - Request URI=/worklight/apps/services/api/WorkExecution/iphone/my_custom_auth_req uest_url [3/23/YY 18:47:36:931 CST] 000000b1 LoginContext 1 com.worklight.core.auth.impl.LoginContext processRequest Calling the login module com.ibm.tivoli.si.auth.TpaeCustomLoginModule [project worklight] [3/23/YY 18:47:36:931 CST] 000000b1 TpaeCustomAut I getAuthenticationData() ... Entering [3/23/YY 18:47:36:957 CST] 000000b1 TpaeCustomLog W Bad HTTP response code: 401 returned from this URL: http://hostname.yourdomain.com:80/maximo/oslc/login message: Unauthorized [3/23/YY 18:47:36:959 CST] 000000b1 TpaeCustomLog W maxAuthLogin() jsonResponse {"oslc:Error":{"oslc:message":"BMXAA7901E - You cannot log in at this time. Contact the system administrator.","oslc:statusCode":"401","oslc:extendedError":{"oslc:more Info":{"rdf:resource":"http:\/\/localhost\/maximo\/oslc\/error\/messages \/BMXAA7901E"}},"spi:reasonCode":"BMXAA7901E"}} [3/23/YY 18:47:36:959 CST] 000000b1 TpaeCustomLog W maxAuthLogin() no spi:user [3/23/YY 18:47:36:959 CST] 000000b1 TpaeCustomLog W maxAuthLogin() oslc error status code 401 [3/23/YY 18:47:36:960 CST] 000000b1 LoginContext 1 com.worklight.core.auth.impl.LoginContext invokeLoginModule Login module failed. [project worklight] [3/23/YY 18:47:36:960 CST] 000000b1 SystemOut O authLogout() entering... [3/23/YY 18:47:36:960 CST] 000000b1 SystemOut O authLogout() no session token to communicate with, null [3/23/YY 18:47:36:961 CST] 000000b1 TpaeCustomAut I processAuthenticationFailure [3/23/YY 18:47:36:961 CST] 000000b1 TpaeCustomAut I oslcError: 401 [3/23/YY 18:47:36:961 CST] 000000b1 TpaeCustomAut I oslcMaxUserURL: null [3/23/YY 18:47:36:962 CST] 000000b1 LoginContext W com.worklight.core.auth.impl.LoginContext invokeLoginModule FWLSE0239W: Authentication failure in realm 'CustomAuthenticationRealm': login fail [project worklight] [3/23/YY 18:47:36:962 CST] 000000b1 Authenticatio 1 com.worklight.core.auth.impl.AuthenticationServiceBean findProtectedResourceByPath Seeking protected resource for path=/apps/services/api/WorkExecution/iphone/my_custom_auth_request_url, version=7.6.1 [project worklight] |
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSPJLC","label":"Maximo Anywhere"},"Component":"--","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.6.0;7.6.1;7.6.2;7.6.2.1;7.6.3;7.6.3.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
08 November 2019
UID
swg22001452