StoredIQ Troubleshooting Guide/FAQ List

Answer

General Setup

How to Enable/Disable FIPS after Deployment
https://developer.ibm.com/answers/questions/408316/how-do-i-disable-fips-after-deploying-storediq.html?childToView=408318#answer-408318

How to Troubleshoot (Gateway) Connection Issues
https://developer.ibm.com/answers/questions/408580/how-do-i-troubleshoot-gateway-connection-issues.html?childToView=408582#answer-408582

Harvest Health/Status/Speed

How to check status of harvester processes on an IBM StoredIQ Data Server
http://www-01.ibm.com/support/docview.wss?uid=swg21671869

Monitoring StoredIQ Harvesting time and speed
https://developer.ibm.com/answers/questions/275210/how-to-increase-storediq-harvesting-time-and-speed/

VMWare Issues

StoredIQ VMWare Tools Do Not Start Automatically After a Reboot
http://www.ibm.com/support/docview.wss?uid=ibm10730539

CIFS Issues

SMB Troubleshooting Guide for CIFS Volumes
https://www-01.ibm.com/support/docview.wss?uid=ibm10729209

Exchange Issues

Exchange Mount/Harvest Troubleshooting Guide
http://www-01.ibm.com/support/docview.wss?uid=swg21996647

Does StoredIQ support Exchange 2013
http://www-01.ibm.com/support/docview.wss?uid=swg21695937

Mounting Exchange volume fails with Invalid Server Version error
https://developer.ibm.com/answers/questions/454817/mounting-exchange-volume-fails-with-invalid-server.html?childToView=476909#answer-476909

Sharepoint Issues

Sharepoint Mount/Harvest Troubleshooting Guide
https://www-01.ibm.com/support/docview.wss?uid=ibm10729215

Box Issues

Box Troubleshooting Guide
http://www-01.ibm.com/support/docview.wss?uid=swg21998828


Appstack Issues

Appstack Upgrade Troubleshooting Guide
http://www-01.ibm.com/support/docview.wss?uid=swg21999886

Appstack Externally Signed Cert to setup SSL
https://www-01.ibm.com/support/docview.wss?uid=swg22008539

Appstack Disk Space is Full
http://www-01.ibm.com/support/docview.wss?uid=swg21993880

StoredIQ Unable to login to AppStack UI (View both links)
https://www-01.ibm.com/support/docview.wss?uid=ibm10715635
http://www-01.ibm.com/support/docview.wss?uid=swg21980108

How do I configure the StoredIQ Appstack to use authenticated users for sending SMTP email notifications?
http://www-01.ibm.com/support/docview.wss?uid=swg21697645

The IBM StoredIQ appstackcfg command might not start the application stack configuration utility
http://www.ibm.com/support/docview.wss?uid=swg22012539

The IBM StoredIQ application stack configuration UI might not be rendered properly
http://www.ibm.com/support/docview.wss?uid=swg22012546

Users cannot log in to IBM StoredIQ application stack service
http://www.ibm.com/support/docview.wss?uid=ibm10715635

How do I configure where the StoredIQ Appstack puts exported reports and CSV files?
https://developer.ibm.com/answers/questions/174458/how-do-i-configure-where-the-storediq-appstack-put/

Logged in siqadmin user cannot run any StoredIQ commands from the ~/bin directory
https://www-01.ibm.com/support/docview.wss?uid=ibm10732117

LDAP/Domain Controller Issues

Find all Domain Controllers a Data Server can see
https://developer.ibm.com/answers/questions/172130/how-can-i-find-all-of-the-domain-controllers-that.html
 

IBM InfoSphere Information Governance

Synchronizing IBM StoredIQ assets to IBM InfoSphere Information Governance Catalog fails due to a gateway timeout
http://www.ibm.com/support/docview.wss?uid=ibm10879125 

Reading Logs

Reading Policy (Action) Audit Logs
http://www-01.ibm.com/support/docview.wss?uid=swg22012466


When Creating a PMR to submit for Support, PLEASE read the below first

StoredIQ PMR Deliverable Guide
http://www-01.ibm.com/support/docview.wss?uid=swg22001352