IBM Support

IBM B2B Advanced Communication User Interface Unexpectedly Timing Out

Troubleshooting


Problem

While working in the IBM B2B Advanced Communications (B2BAC) user interface (UI) random timeouts are experienced

Symptom

When the user is kicked out of the UI they are returned to the login screen. The timeouts are random, sometimes within a few minutes/seconds regardless is the user is idle or actively working

As of release 1.0.0.5 there is no user adjustable timeout setting

The informational member log may contain timeout exceptions such as:

[10/27/16 15:11:05:114 EDT] 000032db com.ibm.tenx.ui.servlet.PageServlet E GORCR9999E: None: Your session has expired due to inactivity. Click OK to continue.
com.ibm.tenx.ui.gwt.shared.service.ServiceException: Your session has expired due to inactivity. Click OK to continue.
at com.ibm.tenx.ui.Session.newPageNotFoundException(Session.java:734)
at com.ibm.tenx.ui.servlet.PageServlet.tryGetData(PageServlet.java:1867)
at com.ibm.tenx.ui.servlet.PageServlet.processGetData(PageServlet.java:1375)
at com.ibm.tenx.ui.servlet.PageServlet.service(PageServlet.java:351)
at com.ibm.b2b.meg.ui.tenx.ui.app.MeigServlet.service(MeigServlet.java:154)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1285)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:776)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:473)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:135)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:89)
at com.ibm.ws.app.manager.wab.internal.OsgiDirectoryProtectionFilter.doFilter(OsgiDirectoryProtectionFilter.java:101)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:207)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:86)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:1017)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1139)
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:81)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:927)
at com.ibm.ws.webcontainer.osgi.DynamicVirtualHost$2.run(DynamicVirtualHost.java:262)
at com.ibm.ws.http.dispatcher.internal.channel.HttpDispatcherLink$TaskWrapper.run(HttpDispatcherLink.java:955)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1157)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:627)
at java.lang.Thread.run(Thread.java:798)

Environment

IBM B2B Advanced Communication v1.0.0.5 on Linux Platform

Diagnosing The Problem

Validate while working through the UI that unexpected disconnects occur. Check the Information Member logs

Resolving The Problem

Issue was resolved by applying Interim Fix 2 (v1.0.0.5_2) or higher

[{"Product":{"code":"SSYJCD","label":"IBM Multi-Enterprise Integration Gateway"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF016","label":"Linux"}],"Version":"1.0.0","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
16 June 2018

UID

swg21994238

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