Troubleshooting
Problem
On Security Network Protection (XGS) sensors, you might see the error message "BUG: soft lockup - CPU#1 stuck for 67s!".
Symptom
After upgrading to 5.3.0.6 or above, you may see messages in the system messages (by going into the CLI and doing logs > tail -F system) similar to the following:
Note: For more information about running CLI commands, see Technote 1984900: Security Network Protection Command Line Interface (CLI) troubleshooting commands.
kernel: Call Trace:
kernel: BUG: soft lockup - CPU#1 stuck for 67s! [alpsd:25966]
kernel: Modules linked in: ebtable_filter ebtable_broute ip6table_raw ip6table_mangle ip6t_REJECT ip6t_LOG xt_limit nf_conntrack_ipv6 nf_defrag_ipv6 ip6table_filter ip6_tables xt_NOTRACK iptable_raw iptable_mangle ipt_REJECT xt_state xt_hashlimit xt_multiport iptable_filter bridge stp llc rte_kni i2c_core hwmon igb_uio uio iptable_nat ip_tables nf_nat nf_conntrack_ipv4 nf_defrag_ipv4 nf_conntrack ebtable_nat ebtables ipv6 af_packet nls_iso8859_1 nls_cp437 usb_storage vfat fat igb dca ipmi_si ipmi_devintf ipmi_watchdog ipmi_msghandler uhci_hcd ehci_hcd xhci_hcd sd_mod crc_t10dif ahci libata scsi_mod
kernel: CPU 1Note: For more information about running CLI commands, see Technote 1984900: Security Network Protection Command Line Interface (CLI) troubleshooting commands.
[{"Product":{"code":"SSHLHV","label":"IBM Security Network Protection"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"General Information","Platform":[{"code":"PF009","label":"Firmware"}],"Version":"5.3;5.3.1;5.3.2;5.3.3","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
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Document Information
Modified date:
24 January 2021
UID
swg21994106