IBM Support

Multiple Attached Documents Open in the Same Browser Tab

Troubleshooting


Problem

A Maximo object (for example an Asset) has multiple attachments. When the link for the first attachment in View Attachments is clicked, the attachment opens in a new browser window. Any other attachment opens in the same browser window. Clicking back/forward in the browser navigates between the documents in the same window. It is expected that each attachment opens in a separate browser tab.

Symptom

In this example, 3 pdf files were added as attachments to a Maximo object. The type of file does not affect this behavior.

1) Navigate to the object in a relevant application.

2) Click on Attachments -> View Attachments


3) Click on the link for the first attachment (DOC1).

The attachment opens in a new browser window.

4) Click on the link for the second attachment (DOC2).

This second attachment opens in the same browser window as the first attachment (DOC1).

5) Clicking backward and forward in this browser window switches between the documents (DOC1 and DOC2).

[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5;7.6","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
18 September 2025

UID

swg21992969

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