IBM Support

QRadar: Autoupdate and name resolution

Troubleshooting


Problem

If name resolution is not working, the auto update cannot connect to download updates.

Symptom

When an auto update fails to connect and install an update the following system notification is generated for QID 38750066:

38750066 - Automatic updates could not complete installation. See the Auto Update Log for details.
 

[{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtDAAQ","label":"Auto Update"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Version(s)"}]

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Document Information

Modified date:
08 December 2020

UID

swg21992601