Troubleshooting
Problem
The TRIRIGA Graphics tab does not display a drawing when a user is connected through Siteminder Single Sign On (SSO). No error is displayed on the screen or in the server.log. We just see a blank space where drawing should be. When logged in directly to the server (bypassing SSO) the Graphics tab displays the drawing as expected.
Symptom
The Floor plan image is not displayed in Graphics sections.
[{"Product":{"code":"SSHEB3","label":"IBM TRIRIGA Application Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"IBM TRIRIGA Application Platform","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"Version Independent","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
15 August 2018
UID
swg21992099