Troubleshooting
Problem
After upgrading a Windows installation of the IBM Rational DOORS database server from a version that is earlier than 9.6.1.6 to version 9.6.1.6 or later, the database server fails to restart.
Symptom
If you upgrade without first uninstalling the previous version, the following error is displayed when attempting to restart the database server after the upgrade:
Error 1920.Service DOORS DB Server 9.6 (DOORS DB <br>
Server 9.6) failed to start. Verify that you have <br>
sufficient privileges to start system services.
[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Installation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.6.1.6","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
01 May 2020
UID
swg21991464