After working with Themes, extensions or customizations the authentication process hangs on the logon screen.
The browser shows the login process as processing. But the login never returns
The Manage -> Customization -> Views tab.
Shows a value other then 'home' (Default value)
Diagnosing The Problem
Refresh the browser, does the browser tab title change ? If so it is unable to load the specified perspective.
Resolving The Problem
To correct the issue:
- login to using the ?factoryMode=true url option.
e.g <Cognos Analytics URL>?factoryMode=true
This should allow you to login to the portal.
- Once in the portal go to Manage -> Customization -> Views tab.
Change the 'Home view' from the value it's been set to nothing.(Delete the value)
- Click Apply. This will set it back to the default value 'home'
Once the above has been completed, users should now have access to Cognos 11 page.
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15 June 2018