Troubleshooting
Problem
All instances are hosted on the Salesforce.com cloud infrastructure. By default, when creating a new SFDC data source connection in Cognos Administration the URL will be the production systems at:salesforce.com:443/services/Soap/u/20.0 This has required for SSL connection between Cognos and Salesforce.com.
Symptom
Create a Salesforce connection in Cognos Admin to the following account and test connection to get error...XQE-GEN-0002 An unexpected exception occurred: Connecting "@@https://www.salesforce.com:443/services/Soap/u/20.0" failed. Error message
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Cognos Connection","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.2;10.2.1;10.2.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
13 January 2026
UID
swg21990954