Troubleshooting
Problem
When attempting to login an error is presented.
Error: 500
User Profile Service : Internal Server Error
Caused by: post to
v1/login"
Symptom
Error: 500
User Profile Service : Internal Server Error<br> Caused by: post to
v1/login"
From the logs.
[8/24/16 1:42:59:715 CDT] 0000007a
com.ibm.ws.webcontainer.util.ApplicationErrorUtils E
SRVE0777E: Exception thrown by application class
'org.apache.wink.server.internal.RequestProcessor.handleRequest:195'
javax.servlet.ServletException: java.lang.NoClassDefFoundError:
org.bouncycastle145.asn1.ASN1Sequence
Caused by: java.lang.NoClassDefFoundError:
org.bouncycastle145.asn1.ASN1Sequence
[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"11.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
13 January 2026
UID
swg21990857