Troubleshooting
Problem
After upgrading Virtual Environments the Mount Proxy node may show version mismatch ANS2040E errors
Symptom
When validating the Virtual Environments nodes inside the Virtual Environments web GUI (https://hostname:9081/TsmVMwareUI > login using VMware admin > Configuration Tab > Refresh to validate nodes) the Mount Proxy node will display an ANS2040E error message
"While attempting to communicate with the remote client, a version check reveals that the versions do not match. The version is 7.x.x.x but the expected version is 7.y.y.y"
[{"Product":{"code":"SSERB6","label":"IBM Spectrum Protect for Virtual Environments"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Data Protection for VMware","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1.3;7.1.4;7.1.6","Edition":"","Line of Business":{"code":"LOB69","label":"Storage TPS"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21990559