Troubleshooting
Problem
System is configured so that users logon using CAM authentication (in other words, they logon to Controller using their Windows usernames and passwords. This works OK for a long time (for example many months).
However, suddenly one day the users are prompted to logon with the standard Controller 'native' logon prompt.
- The administrator checks the security settings, but they are still set to authenticate via Cognos CAM authentication.
Symptom
For a long time (for example several months) the users are correctly prompted to logon to Controller via a Cognos CAM logon prompt. 
Problem is very rare. Typically the system works OK for many months before/afterwards.
Suddenly, all users find that they are prompted with a 'Native' logon screen (the next time that they launch Controller) instead:
Problem is very rare. Typically the system works OK for many months before/afterwards.
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Document Information
Modified date:
08 May 2025
UID
swg21990348