Troubleshooting
Problem
Upgrading the developer portal from v5010 to v5030 is failing on clustered servers.
Symptom
Upgrading the developer portal from v5010 to v5030 is failing on clustered
servers.
The upgrade commands that were run with just the -a parameter i.e.:
>bash 5.0.3.0-APIConnect-Portal-20160803-0132.bin -a
will complete successfully however the command on the final server which
is run with both -a and -i will fail:
>bash 5.0.3.0-APIConnect-Portal-20160803-0132.bin -a -i
The file /var/log/syslog on this server will show the error message:
Aug 30 10:31:19 devportal3 mysqld: 160830 10:31:19 [ERROR] WSREP: failed to open gcomm backend connection: 110: failed to reach primary view: 110 (Connection timed out)
Aug 30 10:31:19 devportal3 mysqld: #011 at gcomm/src/pc.cpp:connect():162
Aug 30 10:31:19 devportal3 mysqld: 160830 10:31:19 [ERROR] WSREP: gcs/src/gcs_core.cpp:gcs_core_open():208: Failed to open backend connection: -110 (Connection timed out)
Aug 30 10:31:19 devportal3 mysqld: 160830 10:31:19 [ERROR] WSREP: gcs/src/gcs.cpp:gcs_open():1380: Failed to open channel 'Devportal Cluster' at 'gcomm://devportal1,devportal2,devportal3': -110 (Connection timed out)
Aug 30 10:31:19 devportal3 mysqld: 160830 10:31:19 [ERROR] WSREP: gcs connect failed: Connection timed out
Aug 30 10:31:19 devportal3 mysqld: 160830 10:31:19 [ERROR] WSREP: wsrep::connect(gcomm://devportal1,devportal2,devportal3) failed: 7
Aug 30 10:31:19 devportal3 mysqld: 160830 10:31:19 [ERROR] Aborting
Checking the file /var/log/syslog on one of the other nodes will show error
messages like:
[ERROR] WSREP: handshake with remote endpoint ssl://devportal3:4567
failed: 1: 'SSL error.' ( 336031996: 'error:140770FC:SSL
routines:SSL23_GET_SERVER_HELLO:unknown protocol')
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Document Information
Modified date:
15 June 2018
UID
swg21990269