IBM Support

Why am I receiving a message with 'Unknown host error. Please make sure you are connected to the internet.' when attempting to license my SPSS product?

Troubleshooting


Problem

You are attempting to license your SPSS product with the License Authorization Wizard (LAW). During the licensing process you receive a message with the following contents: Authorization failed: Unknown host error. Please make sure you are connected to the internet. The product host machine is connected to the internet.

[{"Product":{"code":"SSLVMB","label":"IBM SPSS Statistics"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"Not Applicable","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
28 April 2020

UID

swg21989391