Preventive Service Planning
Abstract
Outlines PMR ticket flow from first report to resolution.
Content
Global Support Center (GSC) Issue Resolution Map
Severity Level Agreement (SLA) Description : Target Resolution
Methods to Submit a PMR
Service Request (SR) Tool
Chat Support
Email: globalsupportcenter@us.ibm.com
Phone: 855-338-5607
[{"Product":{"code":"SSEUFV","label":"IBM Kenexa BrassRing on Cloud"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"Version Independent;1.0.0","Edition":"","Line of Business":{"code":"LOB27","label":"Talent Management Solutions"}},{"Product":{"code":"SSEUFV","label":"IBM Kenexa BrassRing on Cloud"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB27","label":"Talent Management Solutions"}},{"Product":{"code":"SSEUFV","label":"IBM Kenexa BrassRing on Cloud"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB27","label":"Talent Management Solutions"}},{"Product":{"code":"SSEUFV","label":"IBM Kenexa BrassRing on Cloud"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB27","label":"Talent Management Solutions"}},{"Product":{"code":"SSQUQ4","label":"IBM Kenexa Onboard on Cloud"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB27","label":"Talent Management Solutions"}},{"Product":{"code":"SSTUF9","label":"IBM Watson Talent Insights"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB27","label":"Talent Management Solutions"}},{"Product":{"code":"SS7MHN","label":"IBM Kenexa Talent Suite"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB27","label":"Talent Management Solutions"}},{"Product":{"code":"SUNSET","label":"PRODUCT REMOVED"},"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"","label":""}}]
Was this topic helpful?
Document Information
Modified date:
19 August 2022
UID
swg21989380