Troubleshooting
Problem
While attempting to patch your QRadar installation, the installer terminates immediately.
Symptom
Starting the patch installer as described in the relevant Release Notes by running the command:
/media/update/installer
The screen session starts and stops immediately. You will see the following message:
Starting patch session in screen
Shortly followed with:
[screen is terminating]
[{"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Upgrade","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
03 April 2020
UID
swg21988532