Troubleshooting
Problem
Users can find that the Local Management Interface (LMI) does not display properly on the QRadar Network Security (XGS) sensor when viewed by using Internet Explorer's Compatibility View mode.
Symptom
A message similar to the following is displayed when you attempt to view the LMI:
<document.getElementsByTagName("html")[0].className+="lotusui_ie lotusui_ie7";>Resolving The Problem
You can prevent this issue by disabling Internet Explorer's use of Compatibility View with the XGS LMI.
- Open Internet Explorer and go to Tools > Compatibility View Settings.
Note: Press Alt to display the menu bar. - Clear the check box for the Display intranet sites in Compatibility View option.
- If the address of XGS LMI is present in the websites that you added to Compatibility View section, select it and click Remove.
- Click Close.
- Reload the XGS LMI and ensure that it is displayed properly.
[{"Product":{"code":"SSFSVP","label":"IBM QRadar Network Security"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Local Management Interface (LMI)","Platform":[{"code":"PF009","label":"Firmware"}],"Version":"5.4","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}},{"Product":{"code":"SSHLHV","label":"IBM Security Network Protection"},"Business Unit":{"code":"BU008","label":"Security"},"Component":"Local Management Interface (LMI)","Platform":[{"code":"PF009","label":"Firmware"}],"Version":"5.3;5.3.1;5.3.2;5.3.3","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
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Document Information
Modified date:
24 January 2021
UID
swg21988154