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Navigation Link fails to load a Form or an External Link

Troubleshooting


Problem

When the navigation item is saved with special characters, the user is unable to open the form. It throws an error message "Due to either a session timeout or unauthorized access. You do not have permission to access this page".

Symptom

Upon clicking a navigation item, an error is reported:


Due to either a session timeout or unauthorzed access, you do not have permission to access this page.


Cause

When you create a custom navigational link, if special characters are used such as /, \, &, #, %, they break the capability to redirect the user to a form or to an external link.

Resolving The Problem

When you build a custom navigational link, refrain from adding a Special Character (/, \, &, #, % ). They must be omitted so that the form renders when clicked.

See APAR IV84655: NAVIGATION LINKS FAIL TO LOAD WHEN SPECIAL CHARACTERS ARE REFERENCED

[{"Product":{"code":"SSHEB3","label":"IBM TRIRIGA Application Platform"},"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Component":"--","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"Version Independent","Edition":"Edition Independent","Line of Business":{"code":"LOB02","label":"AI Applications"}}]

Document Information

Modified date:
17 June 2018

UID

swg21988028